Poor service

In the mid February i experienced the problem with the meter box whereby it could not take units we bought and report it on the ref# 90/2 , and the they took about two weeks to attend to my query after i had taken a day off from work to go to them and had to use my own car to travel the technician, nevertheless i asked them about the damages i incurred on the food that was in my fridge i was told to write a report to them on the ref# 10/4/1/15/106 that was in early march even today i have not heard anything from them, follow up emails were sent still no respond.