Poor Pathetic Bad Service !!!

On Tuesday afternoon at around 1pm my electricity/power was cut by the City of Tshwane. We reported the power failure at around 3pm - Ref Number: 331<br> <br> At the time when the power failure was reported I did confirm that everything with my bill is up to date and paid<br> <br> The City of Tshwane only attended to my complaint 26 hours later. I was informed that my power was cut because my bill was not paid<br> <br> I contacted their call center and confirmed that my bill was indeed up to date and that a wrong disconnection was done by The City of Tshwane.<br> <br> My bill is every month paid 10 days in advance<br> <br> I was promised that my power would be connected by 10pm on Wednesday evening. Today is Thursday and I still do not have electricity due to an error by you. <br> <br> The call center staff, especially the ladies are rude & unhelpful. Surely if this was an error by The City of Tswhane an effort will be made to correct the problem. Everytime i phone to make a follow up call i get a different stor<br> <br> I spent R400.00 in fuel money to keep my fridge/freezer going. I am a pensioner with only one income and had to borrow money to buy a gas stove to put food on the table for my family<br> <br> HELP PLEASE ????