Poor/ No Service from Municipality of City of Tshwane

I tried contacting City of Tshwane municipality the last 3 days as my latest Account has not been uploaded onto eTshwane. The first instance they emailed me the wrong account. Thereafter no response. Suddenly today I get this email below stating that account and general inquiries will not be attended to, only fault reporting.

In the best of times they hardly answer any queries, so it does not make much difference. All private institutions I have dealt with during lock down I have received prompt answers. But then again what can I expect I AN DEALING WITH THE GOVERNMENT. POOR, PATHETIC SERVICE. If I could rate a zero or -5 I would

This is an automated response; please do not reply to this message.

Following the address by President Cyril Ramaphosa on the spread of COVID-19, the City of Tshwane has closed all non-essential services.

The City is only attending to fault reporting for essential services. Please note that your email will be closed to prevent a backlog.

Emergency water requests can be emailed to ***.

Energy and electricity power failures can be sent via SMS, sms your account number to *** or 44676, or you can visitwww.tshwane.gov.zaand follow the Report Power Failure link.

No account queries, general enquiries or complaints will be attended to during the lockdown period