Poor customer service

Had an issue with my water meter. after numerous back & forth call & numerous reference numbers they finally concluded their investigation and corrected my amounts however I was still overcharged with interests. They estimate the meter readings while they pay people who should go around the community and take proper readings. Today my electricity was blocked and they expect me to pay R11k because of their oer charging of interests & *********** staff that are estimating meter readings as they dont do their jobs. I am now supposed to take leave from work to go to their office to make arrangments on how to pay the R11K. Poor services from the municipality