Please get competent employees

Absolutely disgraceful service! They can issue an work order and disconnect the same day but to reconnect after payment was received it has taken 6 hours of being on hold, 6 escalations, 6 promises that Elizabeth Sibande (Supervisor) will provide update and still I'm without any feedback or closer to an answer. Every time its the same nonsense and stories. They were supposed to attend 5 days ago as per the system but they don't know why they haven't attended. Reference number ***