Pensioner has no lights but pays monthly,

Good day,

I'm writing this in a heavy heart, my father his a pensioner, since last year his been trying to address issues of his electricity and its on and off. yet his paying monthly electricity over R1000 from a pensioner. Now the lights are off he went to report to the rosslyn sub station and he was advised to go to block KK , after a week with no lights the election came and said he needs to pay R27000 and later same day second electrician said its a meter box issue, he must go back to Rosslyn and report it. this is upsetting as his an old man and a pensioner with no money that his been send to different offices with no help. this issue started last year September when he did not have lights for over 2months and at the offices they kept saying someone will come ,after 2 months with no electricity the lights were back and he continued now again the lights are off since last week. but no help at all. my dad stays in soshanguve block dd, the last year ref: 188-6, the last year email was send to ***. so now again its a struggle and his paying monthly with no electricity .please please assist as its not fair especially for old residence.