Payments not reflecting

Monthly on the first day of the month, I personally do a meter reading for the electricity and water at our property and submit via the e-Tshwane portal. The main reason I do this is they take estimates which are not nearly accurate so the invoices are always way to high or way to low, but that is a different issue. (Taking of the reading is part of the service I pay for, so it should happen every month or I should be given a credit)

My issue is that from 2 months ago, I started paying on the e-Tshwane portal utilising the "Visa Checkout" payment option. On 2 October 2017 I made a payment of R3,554 for the invoice received for September. This was the full amount and resulted in the amount of R3,547 still being payable at the end of October.

On 1 November I made a payment of R3,547. On 4 November my new statement was received, with an amount of R3,308.20 being payable at the end of November, but an amount of R7,101 (R3,554 + R3,547) being payable immediately. This means that neither of the previous payments have been allocated to my account.

What is disturbing is that I sent the proof of payments which are available on the e-Tshwane portal to the credit department, yet they cannot see any payments made!? I had to phone and do a credit arrangement to not have my power disconnected as I received an email informing me that I am about to be disconnected.

Tje level of complete incompetence is just amazing. I even contacted our ward councilor, assuming that being a DA counsilor she would be able to help, but I have not even received a reply for her.

In order to not get disconnected, should this not be resolved by the next billing run, I need to go into the credit department and do a credit arrangement. They are *********** to such a level that I need to do a credit arrangement for a fully paid account!