Paying customers cut off

Please could you assist us , the electricity of the complex where I live was cut by the city of Tshwane on Tuesday 22nd of February 2022. Arrangements were made that the electricity be reconnected after a significant payment was made. The reference we were given is ***, the account number is *** POP. To date nobody has come to reconnect us , several job-cards have already been opened but no reconnection . My wife and I and our three children are suffering as result of this , our account with Tshwane is up to date but we were also cut off , there are separate meters for each unit in this complex , I fail to understand why everyone was switched off , even paid up customers like us . I was told by the call centre that we are only scheduled for reconnection Tomorrow. This is not acceptable in the light of the fact that we have paid. I cannot afford to buy take out every night to feed my family . The gate of the complex cannot lock due to this inaction from the council , so therefore our vehicles are at risk of being ****** or broken into. Add to that our physical , personal safety is at risk as well . There is a one month old baby living in the unit next to me , I shudder to think how that mommy is looking after that baby in these conditions .

Please can we expedite this matter so that the power is restored today ?

Thank you very much .