Pathetic service

On 27/11 cable theft caused a power outage in our neighborhood. On 28/11 cables were replaced and electricity switched on. The whole neighborhood is back on except my house. Since then I have daily reported the problem to the customer care line. Each time receiving a reference number and a promise that a technician will come sort out the problem. Today is day 5 without any electricity. I have had to throw away everything in my fridge and freezer and still there is no end in sight. No on can give a clear identification of when a technician will actually come out and repair what ever is needed to be repaired.