PATHETIC SERVICE

We've been sitting without electricity since yesterday morning before 11am. We received an sms at 15:00 yesterday from Voltano advising us that the issue had been reported & City of Tshwane is working on the power outage. reference no. 316/18. This just seems to have affected our Estate (Comsosview Estate) as all the other properties around us had electricity last night & this morning. I called City of Tshwane's call centre & after almost half an hour I got through to Dannie who advised me the reference provide above was updated after 22:00pm as a someone was working on it & after midnight last night the call was resolved & logged on their system as fixed. CLEARLY THIS WAS NOT THE CASE AS WE STILL HAVE NO ELECTRICITY! I was then told a new job card had been issued just before 9am this morning & someone will be out to resolve the issue. Dannie than advised that I should call them back in 2hrs. I've just dropped a call as the agent I was talking to firstly answered the phone yawning & after giving her the new reference number 58/19 all she could say is the call is in progress. when I asked for her superiors details she told me she can't give them to me. WHAT ARE WE PAYING FOR???