Overcharged account

Dear City of Tshwane Customer Service, My name is Pricilla Leshaba, and I am writing to formally lodge a complaint regarding my account (***) with your office. I have been a loyal client, consistently paying my levy and electricity charges monthly without any outstanding dues. However, I was shocked to see my monthly statement for June 2025, which indicates that I owe R14,947.00, along with miscellaneous charges of R13,639.61. Upon contacting City of Tshwane to inquire about this discrepancy, I was informed that I had been undercharged since 2013. I must express my concern regarding this situation. As a responsible client, I was not aware of any undercharging, and it seems unfair for me to be held accountable for an error on your side. I believe this matter needs to be resolved promptly. Please investigate this issue and rectify my account accordingly at your earliest convenience. Thank you for your immediate attention to this matter. Best regards, Pricilla Leshaba Stand No 429 Bloubekeend Street Soshanguve Contact: ***