OVERCHARGED

My electricity meter was faulty since February 2013. I paid each month based on an estimate by Tshwane. After it became evident that the estimates where not accurate and/or a fair reflection of electricity used, my faulty meter was replaced with a Smart pre-paid meter during February 2015. After three months of usage on my pre-paid meter, I did a reconciliation of electricity during this period. It then became evident that I was overcharged on my account of which I subsequently overpaid Tshwane by some R20,000. I visited the Meter Department twice during January and May 2015 (Rina) and she also lodged a query regarding this meter. Since my last visit in May 2015 whereby it was assured by the Meter Department that my account will be reconciled with an average usage from my pre-paid meter, nothing has been done since. I am now in a position whereby my pre-paid meter has been blocked due to arrears on my electricity account. I find this situation totally unacceptable and demand that this be reconciled and that my pre-paid account be unblocked with immediate effect.