Overbilling statement ***

City of tshwane is a **** there reaping us as community I received a statement last month18/10/2024 which shows that my outstanding balance is R3297.36 I paid 2500 for me to buy electricity because i was not able to recharge electricity without paying municipal after paying I tried to buy electricity and boom no electricity and I called call center and explaining what im facing when I try to recharge I gave her my account number which is *** yoo I didn't believe what she talked me she said I'm owing 34000 which I don't understand how because I pay my account every month she talled me that it happened that municipal was under billing me even though it won't get to that amount of money I started staying here last year July and I go to rossyln there talled me that my account is owing close to 6000 and I paid it even though was a new development I said let me start my New home with 0 balance account and now this from 3000 to 34000 there is something which is not adding up with there billing system. How could I pay such ridiculous amount I want to know how did my statement ended to 34000 form 3200 because this is **** really I feel so sad because there don't even call there just send their redeculs statements or you will get it when you try to recharge electricity