Non response

There was power cut in our area and when the power came back only our house was not energised Saturday aftenoon and Sunday morning around 10:00 we called the call centre to lodge a complain/report and we were given reference number and were told that turnaround time is 8 hours for service to be rendered. We then waited until we called the customer service again to report that nothing happened and we still waiting. By then it was way beyond the 8hour turnabout time. As such we had two days black out without electricity and we use pre-paid. Ref no:65/26 for house number 1685 block bb Soshanguve. Our problem is that we have a small kid in the house and we rely on the fridge for some of his medication. We found this unacceptable for COT to be unable to help us within the turnabout time.