NO Water 2weeks at our house (only) NO municipal action after many complaints of physically going to their offices

Good day,

My name is Ms Pamela, I am a unhappy client failed by Tshwane Municipality @ Olievenhoutbosch with No Water for almost 2 weeks at our house (only) and municipality account is up to date, actually paid in advance.

We physically reported the problem at their offices still no action. Their customer care phones goes unanswered and emails are automated with Do Not respond to this email.

Below are the records of complaints lodges at their offices:

15 Oct, Thursday reported No water 18 Oct Sunday they came to fix 22 Oct, Thursday NO Water again. 23 Oct, Friday reported @ olieven offices, (left full details coz they said they are offline and promised to attend) 27 Oct, reported to Lyttelton Municipality and they said since is prepaid, it must be olieven community centre to resolve asap given the above record. 28 Oct, Wednesday went to olievn office again - and said it will b fixed... Ref no : *** Till today 30 October, Friday Nothing-No water and their offices closes weekend ..

NB : 1st time they fixed at outside meter and aftr 3 days same problem re occurred. And it's our house only with this problem, prepaid water tag is loaded with R100

I am defeated by them... I am Humbly requesting your assistance in this urgent matter that is inconveniencing the whole family.

Address Stand no 83 Ballade Crescent Olievenhoutbosch Ext 4 0187 Municipality Account No : ***

Kind regards Ms Pamela Kekana *** or partner ***