No service from Tshwane

On the 25th Jan I phoned in and held on for 20 min prior to an agent answering, I logged an electrical fault for my home ref 763/25. After 15hours Tshwane contacted me to confirm the fault and I was advised a technician is being dispatched. A day later I called back to enquire when the technician will be dispatched and I was advised that the case was closed and had to re-open a new case (248/27j. I asked the consultant to escalate the matter as it is the 3rd day being without lights and that I already suffered loss as all the food in the fridge went bad and the items in the freezer was defrosted, the consultant told me that she couldnt prioritize my call at which point I requested to speak to the supervisor. The consultant placed my call back into the queue. I am still without lights and utterly disgusted at the poor/no service from our municipality.