No service

I've been in the dark now for four days because of an apparent cable thats underground that needs to be detected and replaced. Every time I call the call center I'm being told they'll escalate my case. It's flippen cold now. Had to throw away food and I'm also working from home. Can people do their job for once. You'll quick to cut off ish due to non payment but will take your sweet time so solve ish. I'm livid