No service and *********** staff

We bought a property Aug 2014 . We have never received a correct bill since then . Every month we paid a fair amount . November 2014 I received a sms that said our account was R7000 +- . I went in to dispute this account . I was told they will send someone to investigate. No one came and our power was cut . We went in again and paid to reconnect power . We waited 3days for that . Since then we spend 15 hours together to sort out account because of the municipality *********** STAFF . <br> 3 days ago our power was cutt again. Again my wife had to go in to help them sort out their issues because of *********** STAFF . Paid that to reconnect abd was told it will take 3-4 hours for reconnection . We are at day 3 now without power . Called in several times and report that both my wife and child needs to receive medicine with a machine, they can not tell me when the power will be connected. I have asked contact details for the peopel responsible for reconnection but that was denied . In the meanwhile we also have frozen food that is now wasted . <br> THIS ALL BECAUSE OF THE INCOMPETENCE OF TSHWANE MUNICIPALITY