No response

I have reported a leaking water meter on 1/12/2014. After numerous follow up e-mails, the leak has not yet been fixed. Problem is the leak is on my side of the meter so I have to foot the bill no matter what. If you don't pay, the water just gets disconnected. I have phoned customer services but nobody answers the phone. I just don't have time to go to the municipal offices to que to report the leak