aA
avlakkie A

1 reviews | Active since Jun 2016

13 Jun 2016, 12:28

No Power

<p>We reported a power failure on Saterday, 11th of June 2016, before 6 pm. We received a refrence number : 235/11. Up until now there has been now technician at all to try and fix the problem. After several phone calls the people working there has not given us an answer as to why there is no service. Each time it is different story or rather an excuse ... "sorry but the call has not yet been assigned", "sorry the technician was assigned, we cannot tell you where he is", "sorry they only work until 10 pm" or they just put the phone down while you are speaking. </p> <p>The first response is the call was not logged or only after 2 hours the call is assigned to a technician. 4 hours later, o now the call was not even logged yet.</p> <p>After 18 hours - your call has been assigned to a technician 30 min ago.</p> <p>After 1 day and 18 - sorry we can not tell you when we will be able to assist you.</p> <p>By now the refrigirator is not working anymore, food are getting spoiled, cannot use wash anything, no hot water.</p> <p>And this the service paying customers are receiving... Beyond Terrible service.</p> <p>When you call for service they keep putting you on hold directing you to someone else, while explaining you get put on hold..</p> <p>I want to get in touch with a manager.. sorry but there is no manager on call or available... nice</p>

0
Replies (1)
aA
avlakkie A's update14 Jun 2016, 09:08
Reviewer Update

WOW still no response of any kind... VERY BAD SERVICE