No interest in service delivery

I recently purchased a new property at Irene. My electricity has been cut off twice within this month. When I call the Municipality I am told my account is not owing yet when the technicians come they tell me the account is blocked. The first time the technicians ultimately bypassed the system because we had been without electricity for so long. We are again without electricity for 4 days. I am told the account is not owing and the matter has been 'escalated '. The number for electricity I was asked to call goes unanswered. I have made 10 calls already! And I am still without electricity.