No electricity for several days

The outage report is useless, 6 days since I first reported a power outage at home. I get no assistance or reply. Spent R200 of airtime on calls, send SEVERAL emails and smss to report it. No one gets back to me. I'm hostage, waiting for a technician or someone to check on the problem. Please can you check on it? Reference number is 95-20. Account number is *** Kilner-park, Pretoria