No electricity for 3 days pathetic city of tshwane

lost the electricty on the 9th of January after a rain storm. my house is the only one affected. I called City of Tshwane as usual the consultants dont answer the phone, they wait for it to ring for a long time in the hope that you will hang up. i was patient enough and waited until a half asleep lady answered the call. the first reference number issued was 1071/9 which now when i follow up they said the tech closed it due to no one available at home. yet my mom was available the whole day. again another lie from our useless city of tshwane with useless technicians. again we are given another reference number 870/12 where we cant even get hold of the agent for an update. they will tell you that the technicians work until 22:00 at night but you always see them at the plaza buying food, chit chatting but never ever fixing our problems. I am not impressed by city of tshwane and believe me this is not the first time. Hello-peter is my last hope. this must stop because first we experience the same issue every time where there is lightning and i have to go to this same painful process with city of tshwane. I personally have had enough. they are *********** on all levels