No Electricity

Im complaining about the service. I lost power 1 September 2020 at night, immediately i sent the sms and i got the case no. In the morning 2 September l called again I was told they have assigned a job card to a technician. I waited no one came . I called and i spoke to three different Municipality consultants telling me the same story. Im wondering what services are we paying for if they handle things this way. Im still waiting now its 17H00 hours without electricity....please help