No assistance provided to correct account

In September 2015 I moved into a house in the Lynnwood area upon which I took a picture of the electricity meter reading. When I received my first account a digit was missing on the initial reading thus indicating that I used a significant amount of electricity. All this information was sent through to Maria Ngobeni after I called the municipality multiple times, she then indicated it will take 7 working days to resolve (this was 4 January 2016) now after 19 working days and multiple follow up mails from my side still no response whatsoever and it has still not been rectified on my account.