Municipality Services - Disastrous.

So this morning I get and SMS from the City of Tshwane.

Dear Client, you have not paid your City of Tshwane Account ******x Urgetnly pay R ***XX to avoic service interruption and legal action.

I phoned their office, obviously with the current lock down there are limited staff, so I waiting about 5 min for someone to answer the phone.

Firstly the person on the other side sounded fast a sleep and was not very friendly. Secondly she had no clue who send the sms this morning.

How can you work for a place and not know what is going on.

Thirdly, the E-Tshwane website has not been updated since May with new account, so how the hell do you know what to pay and then threaten people to cut their services. My payment was made in June and July, but they have not allocated this to my account??

Fourthly this is now week 2 of the municipality strike. On which we pay for the removal of refuse, and we need to keep on paying for this service whether the dustbins are cleaned or not, does this seem fair?

I think the municipality must pay back the amounts for refuse removal that never happens to each client.

We pay for services which we rarely have to fight about because we get ****ty services.

I also believe that I am not the only person feeling this way and I am pretty sure that I will not get a response with regards to this.