Municipality disservice -over flowing Sewer-Customer health jeopardized

I am appauled by the disservice I received after reporting a municipal sewer over flowing in my yard , the evening of the 27th , I took a day off fro. Work to make sure my property is accessible, should they come. ,

But wow, to my disbelieve , I was left all day to sit with the overflowing sewer and pray that my health is not effected. ,. Its now the evening and still my family is impacted by this , I have escalated several times , I have logged a query online and Oh the worst is that THE COMPLAINT section on E-TSHWANE does not allow for you to submit a complaint directly to the department of concern . They have disabled the contact nr abilities so clients get stuck there ..why , I would realy love to know . For now I sit frustrated, and disgusted with the service I am getting . I believed in you Tshwane ..