Ms

I went to pay my city of tshwane account at Bodibeng offices in Soshanguve.Funds were paid into an incorrect account and my acciunt remained in arrears.I sent them proof of payment on the 11th September and they came back to me on the 17th with reference number saying query closed.When I enquired they said transfer of funds will be done and will reflect on my next statement. I went to the offices at Bodibeng on the 6th of October as I was blocked and they said I must go to the police station to make an affidavit for the mistake that they did.I did that as I was frustrated.They promised to fix it but to date nothing has been done and I cannot buy electricity.Account numbet *** references that they gave to me *** for funds transfer and *** for meter readings as I was billed incorrectly, which they do every 2nd month.

Regards Dikeledi Banda