Most useless municipality

Excessive billing no one at the call center can do anything We raised concerns on the Tshwane account portal since August 2020 and still not anywhere close to resolved. We pay our account every month!! July 2020 we received a bill for R16 000, we disputed the amount and its now sitting close to R30 000. We have numerous queries & complaints logged with them but they still came to cut our electricity on 03/12/2021. When speaking to the call center they say my query expired in July 2021 and they are escalating, its now past 48 hours and they still cant tell me when my power will be restored. We have essentially been *******ly cut and they are still doing nothing about it.