LACK OF SERVICE

Good day,

Hope all is well,

I don’t know which route or the correct person to speak to regarding my unresolved issue with City of Tshwane.

I will try to be brief and straight to the point.

I have been going to the offices of Tshwane on a weekly basis regarding the refund of my incorrect billing amount, this process has been dragging for years and months until it was finally resolved last month and they took a decision to only refund my correct billing from 2000 instead of 2014 when it was incorrectly billed, I was tired and didn’t want to take this matter further and settled for the 5 years payment.

Last month the credit was loaded on my account, and I advised for the amount to be paid into my personal account, all documents including my bank statement, ID Copy, Marriage certificate as well as City of Tshwane client form was filled, signed and submitted on the 10 June 2025 after going again to the offices. I have been in communication with Thandeka Sibanyoni who only rep**** twice to my mails that I sent almost every second day if not weekly and the below is her second reply.

The refund is not yet processed due to technical issues with our operating system (SAP) as soon as we are fully back online we will gladly process your refund.

Now my question: Does this mean City of Tshwane has been offline since the 10 June 2025? Meaning people go to work but there is no production because systems are offline?

As a paying citizen of City of Tshwane, honestly I believe I have been treated unfairly with no respect.

Can I get urgent assistance with regards to the above matter.

Your feedback and acknowledgement will be highly appreciated.

Kind Regards, Malebo Mothibe