Lack of assistance to restore electricity to my home by

I'm a tshwane resident on Tuesday 15 October 2024 I had a power cut/failure before the thunderstorm. I sent a Text message as required 'Power' *** to ***, but no response was received. I then called the number *** to report and got a Ref. No. 1959/15 and my home address 527A Servaas Street Pretoria West and mobile no. *** were provided as requested. I was also asked whether my neighbours have power on not which I told them that they have power and only my doesn't. I've been calling since then and told that the technician will be sent and it's 4 nights now without electricity. Follow ups were made with the promise that a technician will be sent, and after a call I'm requested to respond to a 'Survey'