Is ANYONE alive at Tshwane Municipality?

1)For three months I have received no electricity/water bills. I spent 15 mins on the phone, waiting. AT LAST it rang!! only to be cut off on the Tshwane end. I sent an email on24 Feb - no reaction except a computerised reply promising to have my problem seen to asap.....Needless to say: nothing!!!<br> <br> 2) For several years I have received TWO acc, same address, different numbers, for Rates AND erfbelasting. Trying to contact the municipality by phone OR email is absolutely FUTILE and a total waste of time.<br> <br> It seems to me that the ONLY part of the municipal services that works is the one where they cut off the services when they haven't been paid for - only in the suburbs of course - goes without saying that ************** is alive and well and thriving.<br> <br> Can anyone advise me what course of action to take to get some response regarding my queries? do NOT want to wait for someone to actually WAKE UP and cut off my electricity/water, for which, as mentioned above, I have received NO bill for THREE MONTHS. Is a lawyer the only answer?!