INCORRECTLY BILLED

We were charged for an amount of R721.05 which was paid on the 14th of October 2015 Then the same amount (R721.05) was again charged on our account issued on the 28th of October 2015 and once again payment of an amount of R2 500.00 was made on the 3rd of November 2015. So we were billed twice for the amount of R721.05.<br> On the 20th of October 2015 an e-mail was sent to *** containing the meter readings. The reading for electricity on that day was 65243 and according to the bill the reading stands at 65751. The current reading as on the 4th of November 2015 is 65492 which is much less than the reading estimated and this is after the reading was sent through. My new account received is once again an amount of R1 700. After City of Tshwane owes me money and not the other way around. <br> We get billed twice, plus over-billed as they are to lazy to check their e-mails and assist their clients.<br> I have reported by problem to the news paper and I am also currently communicating with my Attorney regarding the issue.<br> To date I have not had the decency of a reply from City of Tshwane.<br> Very poor service. I am very disappointed.