Incorrect meter readings - cannot resolve

Account ***<br> Ref nbr ***<br> <br> We always send via email and photos our meter readings to meterrecords. Since January they have been reading a non-municipal meter and entering that reading into our account resulting in an account in excess of R20,000.oo. I phoned numerous times, I mailed, spoke with a supervisor Khotso Motau and he promised in March it will be sorted out by 23 March. He even phoned me back which I appreciated and thought now someone will finally assist<br> <br> I have paid amounts just to try and keep up<br> <br> 11/02/2***.00<br> 15/03/2***.00<br> 30/03/2***.00<br> <br> Today they want to disconnect the power because of the account being in arrears<br> <br> What must I try now?<br> I am at my wits end and would really appreciated any help to settle this account <br> I have shown good faith by paying every month and yet no help or assistance from Tshwane Munisipality.<br> <br> The property has been sold and I urgently need to get this account sorted and settled in order for the transfer to be processed.<br> <br> <br>