Incorrect meter reading being billed every month.

I have nurmerous complaints on the city of tshwane website for my account to be corrected but no one ever bothers to call back and within two days i get an email to say my complaint was closed. I have struggling to over a year now, the meter number on my municipal account belongs to my neigbour so every month i am billed a crazy high amount which is unfair. i stay alone, whereas there are 5-6 people staying at my neighbours. My account details with them are as follow ***. Regards ***.