INCORRECT BILLING FOR WATER USAGE

Dear Tshwane <br> This month of August 2015 i received a ridiculous invoice amount?<br> I am every month up to date with my payments and are more or less consistent with my water and electricity consumption over the last few years.<br> The current amount make no sense R25000 and i request that you re look at my account to correct if you disagree i need a detailed explanation to take it further. <br> Thank you for your assistance in advance.<br> Regards<br> Johnny<br> <br> TODAY 13 October 2015 Tshwane switch my power off without prior notice or correspondence at 18h00 today. After numerous request to customer care to explain the ridiculous value in one month apparently an in correct water meter readings and a correction for the year 2012 and 2013 app**** in August 2015 ??? invoice was suppose to change from R25 000 to R5000 e mail dated 8 September 2015 from customer care but not done until now. Nobody at the office answer the phone even after ringing for 2 hours??? who do we talk to ? who will help you if nobody wants to answer the phone or emails??<br> <br> We can not work like this i still paid my normal consumption and rates and taxes but no communication or assistance to resolve the problem ?????