INCORRECT BILLING AND NOOEN CAN HELP ME

<p>I refer to the above matter and hopefully you would assist me.</p> <p> </p> <p>I opened a new account on 1 March 2017 because I bought a new house in Kilnerpark. From March, April May, I have been receiving my Water Bill and all along the water had been around 450.00. All of a sudden in June I received the bill but this time it Is R R2 945.08, this month of July I received a new bill and my account is R644.75.</p> <p> </p> <p>I queried my June bill as it was exorbitantly high, Tshwane asked me to go and take a photo of the meter so that they can get the actual reading of the Water and rectify the problem. Their answer and solving the query they said they are sorry that was an estimate. From there nobody can respond my emails or try to rectify this problem.</p> <p> </p> <p>My question now is since they incorrectly billed me, what is going to happen, are they going to credit my account or what is going to happen. .</p> <p> </p> <p>Please help me or advise where I should go with my query.</p> <p> </p>