INCORRECT BILLING AND NO REFUNDS OR RESPONSE

have been at the municipality two weeks ago to resolve issue regarding adj. deposit charges dd 01/10/15, final demand and cut off charges and credits/ref have not yet been done on the account. On the 01/10/2015 statement, the due date for payment was the 22/10/2015, the final demand and cut-off debts were done on the 06/10/2015 and 20/10/2015. (I attached Oct & Nov statements. I have already sent 6 emails - no response only autoreply<br> <br> I have noticed that there is an additional adjustment on the deposit for another R810.00 in November over and above an adjustment of R650.00 during October, They just put charges through with no notification.<br> <br> I want to see the actual policy/rules/legislation regarding the increase in deposit if water usage increases as a matter of urgency. I think this is just a way to get money out of the \good"customers. <br> <br> builders were at my home"