*********** Staff at City of Tshwane Municipality Customer Care

The incompetency of this department doesn't even deserve a 1 rating, a -1 Perhaps. On the 11th of June I phoned Tshwane's Call Centre and the the consultant by the name of Koketso couldn't assist or explain why would they charge me based on the estimation whereas I've been sending actual readings every month. She then put me on hold for 30min, I laid a complaint on the etshwane app regarding that, but when I followed up the next day the complain doesn't exist. We went to Tshwane Customer Care Offices Friday the 21 June. We were sent From one consultant to another because they also didn't have answers or any resolution. We ended up being sent to the Supervisors Office by the Name of Sharon whom we waited in her office for 15 Minutes before she arrived. We spent 1 hour in her office and yet she doesn't have answers. So now we are thrown in a debt of R,9700, because of people at Tshwane who failed to perform their responsibilities in time. She said the only advise she can give us, is to send form to their disputes department which will take about a month for them to come back to us. This department need a serious intervention.