incompetance at its peak

I just purchased a home in Novem 2014 we processed all documentation at the Lyttleton municipality we then did not receive any bills so we called the call centre a lady then confirmed that there is no current bill and it normally comes through months later so we should wait. We do have reference number to confirm that conversation. We received a bill in Feb2015 which has a final demand payment with added interest. We went to tshwane municipality at 11am waited for an hour for an equiries assistant who seemed disinterested while people waited we then spoke to a women who sent us to room 117 and stated they will assist she just escalated us to the wrong dept and made me even more frustrated as my child was sick and missed a doctors appointment waiting. We then had to pay the full amount today as the due date is tomorrow. They play a vital role and are not open on weekends so when people come on a week day I suggest they get their bodies in motion and do their job its that simple there needs to be a sense of urgency and true meaning to that lovely picture on your wall of customer service a clear contradiction of your personel!