Incentive and Relief application.

Terrible does not even begin to describe the service experience that I had. I was calling and emailing since May with no response if there was it was generated. if you call twice a day the two replies are so different you will be confused. today I finally got a response from a very RUDE and ARROGANT person named Jan without a surname or company logo. If I am seeking help I do not a service agent to look down on me or think they are better! I am here to be helped and you are here to help me without a attitude or that tone in your voice. So once again must i go to my nearest walk in center and submit the for or can I email it (that i have done) and what do I need to submit the form. I am not the owner, what do I need to submit the form or must the owner do it?