******* Power Cut to prepaid customer

How come you disconnect electricity for a paying, prepaid customer. In the 1st place you are billing the wrong house in the 1st place. You disconnected 93 Voogdy Avenue instead of 97 Voogdy Avenue, we tried so many times to get your attention about this incorrect billing but we get ignored, we never received feedback about this query but instead you disconnected our prepaid electricity. is it even legal?

Please restore electricity immediately and handle treat us with dignity and like we matter because electricity is a need as our food is being spoilt now and have minors and elders in the house. Your job number is ***