Ignoring Consumers

My water connection was disconnected due to a missed payment. Payment was made 9 days ago and proof of the payment was sent a week ago. I called to enquire on ETA for the water restoration and was told it takes 4 - 6 hours. I have now been sitting without water for 7 days. Everytime I call to follow up, I'm told it will be escalated, but nothing happens after that. I have two numbers for managers, which does not get answered. I have asked for a manager to call me, nothing. Lodged a complaint on the website and only an email was sent to ask that the matter be sorted, of which still nothing was done. Although I was initially at fault, it is unacceptable that restoration of a basic need is not done within the given timeframe and no one seems to care.