Huge difference between job creation and actually doing a job

Overpaid on faulty water meter and according to Tswhane still an outstanding amount for thousands. I have been reporting this for more than 6 months to no avail. No assistance, and for the past two months cannot leave a new complaint electronically. Have phoned them as well (waiting for 45 min on average), and withing 2 days the query has been 'resolved' with NO one addressing the faulty meter, outstanding account and money to be paid back. An absolute JOKE.