horrible service from the tshwane municipality service!

This is the worse service I have ever had in my life and they show no remorse for people. I have had my lights off since monday. I called them they said they didn't receive my payment of which it was sent while speaking to the consultant. This was at 1 in the afternoon. The whole day has went and they still didn't connect it.. We called early Tuesday morning waited for another 1, the same thing proof sent to the 2 nd consultant.. She gave me a reference number and said she will escalate the matter to the technician so it can be switched on. We called again waited another hour to get through to someone, due to the lights still being off. Got another reference and they escalated it again ...nothing ...this people just keeps telling us it has been escalated so how many people does tshwane have when lights need to be connected...they quick to switch it off but takes 3 days and more to get it back on again! 3 calls made and they have no mercy! Today is Wednesday and I have been waiting for 30mins eventually when I get to someone they tell me they system is not working they putting me through to someone who will assist... I've waited another 30 mins and got to transferred to someone from the bus service who was so them rude, no manners and telling me **** as if he is the one sitting without lights and waiting to speak to someone. This is ridiculous! He refuse to give me his name and telling me to listen to him as if I idiot who transferred the call. This is horrible service our own people gives us and I hope someone does something about this ....SICK!!!!