High rent bills, threats and unattended POP applications

How do things work vele you miss a payment or pay half then the whole of city of tshwane is on you even going to lengths of switching off your water or lights, yet there are people living for free and pulling electricity from us and we end up with a bill that costs a lot when 1 goes to apply for POP there are a whole lot of stories too or they don't even respond or take their time or don't even come to you yet they expect 1 to pay rent, can the city of tshwane come to play deal with those who don't pay and attend to us who app**** for POP these high rents are killing us and these threats are not making things easy too.