1 reviews | Active since Feb 2012
Have paid for prepaid meter more than year ago. Still not installed
<p>Have paid for prepaid meter more than year ago. Still not installed. I am sending email after email to their helpdesk en callcentre, getting no response. See the emails below:</p> <p>From: Andre Venter ********** <br /> Sent: Thursday, June 30, 2016 2:04 PM<br /> To: 'E-Tshwane Helpdesk'; ********** /> Subject: RE: e-Tshwane Portal Support Ticket [Callref: ********** 7]</p> <p> </p> <p>I still have the same problem. No-one has contacted me yet about this</p> <p> </p> <p>From: Andre Venter ********** <br /> Sent: Thursday, June 9, 2016 11:02 AM<br /> To: 'E-Tshwane Helpdesk'; ********** /> Subject: RE: e-Tshwane Portal Support Ticket [Callref: ********** 7]</p> <p> </p> <p>Hi</p> <p> </p> <p>My problem is still not solved. No-one has contacted me to get my prepaid meter installed</p> <p> </p> <p>From: Papi Mokoena ********** On Behalf Of E-Tshwane Helpdesk<br /> Sent: Tuesday, May 31, 2016 4:12 PM<br /> To: ********** /> Cc: ********** /> Subject: FW: e-Tshwane Portal Support Ticket [Callref: ********** 7]</p> <p> </p> <p>Hi team,</p> <p> </p> <p>Please assist with the below query for account no: ********** 048</p> <p> </p> <p>Customer advises he has app**** for a prepaid meter to be installed and I have paid the fees. I have been waiting for more than a year now and nobody has contacted me to install the prepaid meter. Please phone me at 8119 to arrange installation</p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Papi Mokoena - E-tshwane Support</p> <p>Direct Email: ********** <p>Contact No: ********** 779</p> <p>Web: www.e-tshwane.co.za</p> <p><br />Good day,<br />Support Complaint ********** 779 - 31 May 2016</p> <p>A query of type: Complaint, has been submitted, below is the content;</p> <p>Dear JA Venter<br />Contact Details:<br ********** />Username:<br />andventer<br />Email Address:<br ********** />Date:<br />31 May 2016<br />QueryType:<br />Complaint<br />Municipal Account:<br /> ********** 048<br />Description:<br />Hi. I have app**** for a prepaid meter to be installed and I have paid the fees. I have been waiting for more than a year now and nobody has contacted me to install the prepaid meter. Please phone me at 8119 to arrange installation</p>