harassed and abused by City of Tshwane

Cry for help

I have been harassed and abused by City of Tshwane for a very long time, it did not matter how many times I reported the problem patterning my statement, I have pleaded with them to view this with different perspective but its evident that City of Tshwane costumer care mandate is to violate the rights of the people by to submit ********** statement.

The problem started November 2017 when water meter box started to leak, which was reported as soon as I noticed leakage. There are countless references to from city of Tshwane costumer care systems substantiating the allegations. Fast forwarding to 26/10/2018 when I decided to pay R3338.00 to settle my account with city of Tshwane, for reasons that it was pointless to argue with hooligans( gangsters), from time to time they will disconnect my prepaid electricity services, this was to make sure I adhere to ******** activities that was happening to my account statement. The same day of 26/10/2018 my account was taken to credit control cause I have received a yellow letter later coming back from work, apparently they came to my house to disconnect my electricity according to the consultant or agent in customer care when I called. The same day in question my neighbour was very angry that his electricity services was disconnected for reasons only known by city of Tshwane, issue of my neighbour is a separate matter but a highlight of events the day of 26/10/2018. Disconnection never took place to my house for the record.

Since there was no interruption of any city of Tshwane services against me, and my account was settled, I have called city of Tshwane customer care on Monday of the 29/10/2018 to reconnect my prepaid electricity services since was normal for them to disconnect my prepaid electricity. But to my surprise the consultant or agent told me my prepaid electricity service was not disconnected. Therefore from this point I was convinced that all my problems which did not created by myself were all resolved, and there was sense of relief and peace from horrible suffering in the hands of city of Tshwane customer service.

On the 21/11/2018 when I got to the house from work, I found a terrifying red letter stating that I owe R22000(I don’t have the correct figures right now),I couldn’t attend to the red letter immediately since was late at night. The following day on the 24/11/2018 I took half day leave at work to personally visit city of Tshwane offices in attempted to put the matter to rest. Firstly I queued and waited for my turn, nice lady attended to my first query of previous water leakage happened in November 2017, she could find that there was credit note pending on the system of R2277.38 and simply initiated this to be credited to my account. I’m pleased to announced this credit note reflects on my statement today. But she couldn’t assist me with the red letter reflecting an amount of R22000(I don’t have the correct figures right now). And I was referred to credit department. My case was nicely explained to an available consulted, the following was explained to me about why I have received the red letter. He further told me city of Tshwane never makes mistakes, because there were pictures taken to prove correct measures followed to disconnect electricity services from a house, but he failed to provide prove of the pictures to me. He told me to go to police station to make an affidavit to testify under oath and maybe he can remove the R22000(I don’t have the correct figures right now).

On my return was taken to another consultant, which she told me it was not necessary for affidavit and it was not relevant, she showed me a single picture of my house gate after I have requested prove of correct measures they have taken ensuring correct house was disconnected electricity services, at this point of discussion, I was accused of ******* electricity connection but they couldn’t prove of correct measured they followed disconnect electricity supply to my house. Later myself and a consultant agreed that she will send other field technician to evaluate institute a report and recommendation, which will be forwarded to me via email.

To date my account reflects R19638.00, I have called city of Tshwane costumer service this morning, she accused me of ******* electricity connection, I was asked to hold on and later my line was disconnected without getting reference. I’ve hoped the agent or consultant will call me back since they have all my contacted details. Still waiting….

I have lost hope and demoralised, I am hoping this will be resolved before I’m falsely castrated…

Regards