*****ulant meter readings reflected as actual meter readings on statement

Multiple meters burned out from our electricity box on 9 May 2019. Tshwane Municipality replaced these meters, including ours, but never started working of the new meter readings. We submit our meter readings monthly, which just gets ignored at this stage. We have sent multiple complaints including meter readings, pictures etc. to Customer Care , Credit Control, Escalations, Meter Readings via email, telephone calls and online queries, but after 6 months they still send out an incorrect statement. The statement reflects ********** values as actual values.