Faulty Water Meter

<p>So we reported our faulty water meter on the 5th of Dec 16 and were told that it will be repaired within 2 to 3 days. Yeah right! It's been more than 2 weeks now and still nothing. After daily phone calls and emails, I just get told everytime that "the matter will be escalated". Escalated to who??</p> <p> </p> <p>Today when I phoned again, I was told that the matter was resolved on the 7th already and that the query was closed. Really?? All this time when I phoned, with the same ref no, I was told it will be escalated, but according to them it was resolved?? So now we start all over again - new ref no - same old message - it will be escalated.</p> <p> </p> <p>So they reflect incorrect information on their reports just to show positive results? How can you close a query and show work as complete if they haven't even pitched at our house to repair the meter?</p> <p> </p> <p>Unbelievable - ridiculous - pathetic!!!!!</p>